{"id":2216,"date":"2026-03-16T11:12:24","date_gmt":"2026-03-16T10:12:24","guid":{"rendered":"http:\/\/43.165.2.164\/?page_id=2216"},"modified":"2026-03-16T11:12:25","modified_gmt":"2026-03-16T10:12:25","slug":"reklamation","status":"publish","type":"page","link":"https:\/\/sevape.se\/fr\/reklamation\/","title":{"rendered":"Politique de r\u00e9clamation et de garantie | sevape.se"},"content":{"rendered":"<article class=\"reklamation-policy\">\n    <h1>R\u00e9clamations et politique de garantie pour sevape.se<\/h1>\n    <p><strong>Derni\u00e8re mise \u00e0 jour : 16 mars 2026<\/strong><\/p>\n\n    <p>Conform\u00e9ment \u00e0 la loi sur les achats des consommateurs, en tant que client, vous avez toujours **3 ans de droit de r\u00e9clamation** sur tous les produits que vous achetez sur sevape.se - y compris la vape jetable, Vozol, RandM Tornado, Bang Vape et les accessoires. Nous traitons les plaintes rapidement et \u00e9quitablement.<\/p>\n\n    <h2>1. Quand le droit de r\u00e9tractation s'applique-t-il ?<\/h2>\n    <ul>\n        <li>D\u00e9faut ou d\u00e9faut d\u00e9j\u00e0 pr\u00e9sent \u00e0 la livraison (p. ex. vape cass\u00e9e, liquide qui fuit, batterie d\u00e9fectueuse)<\/li>\n        <li>Le produit ne fonctionne pas correctement dans des conditions normales d'utilisation<\/li>\n        <li>Valable 3 ans \u00e0 partir de la date de r\u00e9ception<\/li>\n    <\/ul>\n\n    <h2>2. comment d\u00e9poser une plainte - \u00e9tape par \u00e9tape<\/h2>\n    <ol>\n        <li>Contactez-nous dans les 3 ans par e-mail en indiquant le num\u00e9ro de commande, la description du d\u00e9faut et des photos.<\/li>\n        <li>Nous examinerons le dossier dans les 48 heures et vous informerons de l'autorisation.<\/li>\n        <li>Renvoyez le produit (nous prendrons en charge les frais de retour si la r\u00e9clamation est autoris\u00e9e).<\/li>\n        <li>Nous r\u00e9parons, rempla\u00e7ons ou remboursons - c'est vous qui choisissez.<\/li>\n    <\/ol>\n\n    <h2>3. Qu'est-ce qui ne s'applique pas ?<\/h2>\n    <ul>\n        <li>Usure normale (par exemple, bobine ou batterie us\u00e9e apr\u00e8s une longue utilisation)<\/li>\n        <li>D\u00e9fauts dus \u00e0 une mauvaise utilisation ou \u00e0 une modification<\/li>\n        <li>Vapeurs jetables ouvertes qui ont d\u00e9j\u00e0 \u00e9t\u00e9 utilis\u00e9es<\/li>\n    <\/ul>\n\n    <h2>4. garantie sur les produits<\/h2>\n    <p>Tous nos appareils de vape b\u00e9n\u00e9ficient d'une garantie du fabricant d'au moins 1 an, en plus du droit de r\u00e9tractation. La vape jetable n'est pas garantie apr\u00e8s ouverture (produit jetable).<\/p>\n\n    <h2>5. contact et manipulation<\/h2>\n    <p><strong>E-mail :<\/strong> <a href=\"mailto:support@sevape.se\">support@sevape.se<\/a><br>\n    Inscrivez \u201cPlainte + num\u00e9ro de commande\u201d dans l'objet du message.<br>\n    Nous r\u00e9pondons dans les 24 \u00e0 48 heures et nous nous effor\u00e7ons de r\u00e9soudre 95 % des cas dans les 7 jours.<\/p>\n\n    <h2>6. le Conseil g\u00e9n\u00e9ral des plaintes (ARN)<\/h2>\n    <p>Si nous ne sommes pas d'accord, vous pouvez vous adresser \u00e0 ARN (gratuitement). Pour en savoir plus <a href=\"https:\/\/www.arn.se\" target=\"_blank\">arn.se<\/a>.<\/p>\n\n    <p><em>En achetant chez sevape.se, vous acceptez notre politique en mati\u00e8re de r\u00e9clamations. Veuillez \u00e9galement lire notre <a href=\"\/fr\/kopvillkor\/\">Conditions d'achat<\/a>, <a href=\"\/fr\/angerratt\/\">Politique d'annulation<\/a> et <a href=\"\/fr\/frakt\/\">Politique d'exp\u00e9dition<\/a>.<\/em><\/p>\n<\/article>\n\n<style>\n    .reklamation-policy { max-width: 900px; margin: 0 auto; padding: 40px 20px; font-family: system-ui, sans-serif; line-height: 1.8; }\n    .reklamation-policy h1, .reklamation-policy h2 { color: #1a1a1a; }\n    .reklamation-policy ul, .reklamation-policy ol { padding-left: 25px; }\n    .reklamation-policy a { color: #e74c3c; }\n<\/style>","protected":false},"excerpt":{"rendered":"<p>Reklamations- och garantipolicy f\u00f6r sevape.se Senast uppdaterad: 16 mars 2026 Enligt Konsumentk\u00f6plagen har du som kund alltid **3 \u00e5rs reklamationsr\u00e4tt**<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2216","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reklamation &amp; Garanti | 3 \u00e5rs reklamationsr\u00e4tt p\u00e5 eng\u00e5ngsvape - sevape.se \u2013 Eng\u00e5ngsvape &amp; Vape Sverige<\/title>\n<meta name=\"description\" content=\"3 \u00e5rs reklamationsr\u00e4tt p\u00e5 alla eng\u00e5ngsvape, Vozol, RandM Tornado och Bang Vape. 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