Complaints and warranty policy for sevape.se

Last updated: 16 March 2026

Under the Swedish Consumer Sales Act, you as a customer always have **3 years' right to complain** on all products you purchase from sevape.se – including disposable vapes, Vozol, RandM Tornado, Bang Vape and accessories. We handle complaints quickly and fairly.

1. When does the right to complain apply?

• Faults or defects that existed at the time of delivery (e.g. broken vape, leaking liquid, battery fault)
• The product does not work as it should under normal use
• Valid for 3 years from the date of receipt

2. How to make a complaint – step by step

1. Contact us within 3 years via email with your order number, a description of the fault and photos.
2. We assess the case within 48 hours and notify you of approval.
3. Return the product (we pay return shipping for approved complaints).
4. We repair, replace or refund you – your choice.

3. What is not covered?

• Normal wear and tear (e.g. a spent coil or battery after prolonged use)
• Faults caused by incorrect use or modification
• Opened disposable vapes that have already been used

4. Product warranty

All our vape devices come with at least 1 year manufacturer's warranty in addition to the right to complain. Disposable vapes have no warranty after opening (single-use product).

5. Contact and handling

Email: support@sevape.se
Write “Complaint + order number” in the subject line.
We respond within 24–48 hours and aim to resolve 95% of cases within 7 days.

6. The National Board for Consumer Disputes (ARN)

If we cannot reach an agreement, you can contact ARN (free of charge). Read more at arn.se.

By shopping on sevape.se you accept our complaints policy. Please also read our Terms of Purchase, Right of withdrawal policy and Shipping Policy.